Check the Size Guide: Each product page includes a detailed size guide with measurements to help you find the perfect fit.
Compare Measurements: Use a measuring tape to compare your own measurements with those listed in the size guide.
Consider Fit Preferences: Think about whether you prefer a tighter or looser fit and choose accordingly.
What shipping alternatives do you offer?
Worldwide Shipping: We ship to most countries around the globe within 10 - 14 days, ensuring you can enjoy our products no matter where you are.
If I have any other questions, how can I reach you?
If you have any other questions, you can reach us through the following channels:
Email: Send us an email at contact@12corner.com for a prompt response.
Phone: Call our customer service team at +33 758425566 during our business hours.
Live Chat: Use the live chat feature on our website for real-time assistance.
Social Media: Message us on our social media platforms, and we'll get back to you as soon as possible.
How do I track my order?
Tracking Email: You will receive an email with your tracking number once your order has been shipped, typically 2-3 days after placing your order.
How can I use a promo code or coupon?
Add Items to Cart: Select the items you want to purchase and add them to your cart.
Proceed to Checkout: When you're ready, go to your cart and click on the Checkout button.
Enter Promo Code: During the checkout process, you’ll see a field labeled Promo Code or Coupon Code. Enter your code there.
Apply the Code: Click the Apply button to see the discount applied to your order total.
Complete Your Purchase: Proceed with the checkout as usual, and enjoy your savings!
How do I request a refund?
Check Eligibility: Ensure your item meets our return policy criteria, such as being in original condition and within the return window.
Initiate the Request: Contact our customer service team via email or phone with your order details and the reason for your refund request.
Return the Item: Follow the instructions provided by our team to return the item. Make sure it’s securely packaged to avoid damage during transit.
Refund Processing: Once we receive and inspect the returned item, we will process your refund. This typically takes a few business days.
